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Tidio Review
AI chatbot and live chat for growing businesses
Quick Summary
Tidio is a customer communication platform that combines AI-powered chatbots with live chat for small and mid-sized businesses. Its Lyro AI chatbot learns from your FAQ and help content to automatically resolve common customer questions, while seamlessly integrating with e-commerce platforms like Shopify and WooCommerce.
Free
Yes
4.3/5
Tidio
AI chatbot and live chat for growing businesses
What is Tidio?
Tidio is a customer communication platform that combines AI-powered chatbots with live chat for small and mid-sized businesses. Its Lyro AI chatbot learns from your FAQ and help content to automatically resolve common customer questions, while seamlessly integrating with e-commerce platforms like Shopify and WooCommerce.
Tidio is designed for users who need customer-support, chatbots capabilities. It offers a free tier so you can try it before committing, with paid plans starting at $29/mo.
Key Features
Pros & Cons
Pros
- +Excellent for e-commerce with native Shopify integration
- +Lyro AI chatbot is easy to set up from existing content
- +Visual chatbot builder requires no coding skills
- +Free tier is functional enough for small businesses
- +Affordable entry price compared to enterprise solutions
Cons
- -Lyro AI conversations are limited and cost extra to add
- -Tidio+ pricing jump is steep for growing businesses
- -Feature set is less comprehensive than Intercom or Zendesk
- -Advanced automation requires higher-tier plans
Tidio Pricing
Free
- 50 live chat conversations/month
- 100 chatbot triggers
- Basic Lyro AI (50 conversations)
Growth
- Unlimited live chat
- Unlimited chatbots
- Advanced analytics
- Lyro AI add-on available
Frequently Asked Questions
What is Tidio?
Tidio is a customer communication platform that combines AI-powered chatbots with live chat for small and mid-sized businesses. Its Lyro AI chatbot learns from your FAQ and help content to automatically resolve common customer questions, while seamlessly integrating with e-commerce platforms like Shopify and WooCommerce.
How much does Tidio cost?
Tidio offers a free tier. Paid plans start at $29/mo per month.
Is Tidio worth it?
With a rating of 4.3/5, Tidio is a strong choice. Key strengths include: Excellent for e-commerce with native Shopify integration and Lyro AI chatbot is easy to set up from existing content. However, be aware that lyro ai conversations are limited and cost extra to add.
What are the best alternatives to Tidio?
Popular alternatives include ChatGPT, Claude, Perplexity AI, Google Gemini. Check our comparison pages for detailed head-to-head analysis.
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Looking for alternatives?
Tidio isn't the only option. See how it stacks up against the competition.
See Best Tidio Alternatives →Tidio
AI chatbot and live chat for growing businesses
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